INFO & FAQ’S

STAY FOR YOUR ENTIRE RIDE: All classes are 45, 50, or 60 minutes and include warm-up and cool down. We understand things happen mid-class and you may have to exit the exercise room, but please do not plan to leave class early. Out of respect for your fellow class participants and the experience, please do not book a class if you cannot stay for the entire class, including cool down (your body deserves that good stretch anyway).

ARRIVAL TIME: New clients, please arrive 15 min before your scheduled class so we can get you set up for your class properly. For Cycle classes, you will need to be fit with spin shoes and custom bike settings. For Sculpt and Barre classes, we will help you select equipment and get you set up at your station.

ATTENDANCE POLICY:  For safety and quality reasons, we DO NOT admit anyone into class after the official start time of the class.  We open up empty spots to waitlisted and standby clients 3 minutes before the official start time of the class, so please make sure you are checked in with the front desk at least 3 minutes prior to class to retain your spot!

FITNESS LEVEL: Rise is for everyone! All classes are suited for both beginners and experienced athletes. You are encouraged to come as you are and take class at your own pace. Remember, just sweat, pedal, have fun. The rest is extra!

SHOES: Clip-in cycling shoes are required for Cycle classes; our pedals are compatible with both SPD and LOOK Delta cleats. You can bring your own shoes or rent ours for $5 per class.

WATER: We have a water bottle fill station, or you can purchase bottled water at the studio- LIFEWTR sport-top bottle $4.

SHOWERS: We have a shower and everything else you could need to leave the studio feeling refreshed and ready for your day! Available toiletries include: shampoo, conditioner, body wash, dry shampoo, spray deodorant, micellar water makeup remover, and hair ties. Towels and shower mats are provided; we recommend bringing shower shoes or flip flops.

WAITLIST: If you are on the waitlist just come in! Hangovers are real and we often have late cancellations or no-shows. Please arrive at the studio early as we let waitlisted and standby riders in 3 min before the official start time of class.

CANCELLATION POLICY:  You can cancel a class online without penalty up to 12 hours before the start of class.  For clients on any type of unlimited package, you will incur a $10 fee for Late Cancellations and $20 fee for No Shows.  Clients on all other packages will lose the credit used to book the class.
 
MORE QUESTIONS?: Email us at info@risecyclefitco.com